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Tuesday, 07 September 2010

Event: 'Customer Service Training/The Critical Elements Of Customer Service'

Soft Skills Seminars

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Date: Tuesday, September 14, 2010 At 09:00:00 AM

Contact Info:

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URL:

The critical Elements of Customer Service
Location: Bay Garden Inn

Cost: $300.00/person

Course Outline

Who Are Your Customers?
Understanding and Meeting Expectations
Your Self-Image
Meeting Expectations
Setting Standards
SMART Goals
Telephone Techniques
Communication Skills
The Talkative Caller
Dealing with Difficult People
Steps to problem solving
Resolving conflict
Service PRIDE
Acting Assertively
Managing Stress