Celestial | Critical Elements of Customer Service – 2 days
post-template-default,single,single-post,postid-15999,single-format-standard,ajax_fade,page_not_loaded,,qode-child-theme-ver-1.0.0,qode-theme-ver-10.1,wpb-js-composer js-comp-ver-5.6,vc_responsive

Critical Elements of Customer Service – 2 days

Critical Elements of Customer Service – 2 days

This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Who should attend: Customer service representatives, technical and support personnel, receptionists, field service representatives, account managers and credit and billing specialists.


– What is customer service? Who are your customers?
– Meeting expectations
– Setting goals
– Communication skills and telephone techniques
– Dealing with difficult customers and people
– Dealing with challenges assertively
– Dealing with stress
– The first critical element: A customer service focus
– The second critical element: Defined in your organization
– The third critical element: Given life by employees
– The fourth critical element: Be a problem solver
– The fifth critical element: Measure it
– The sixth critical element: Reinforce it


Tues.7 & Wed. 8th February
Wed. 19th & Thurs. 20th July

Cost: $550.00/person

No Comments

Post A Comment