{"id":1116,"date":"2019-01-21T13:54:53","date_gmt":"2019-01-21T13:54:53","guid":{"rendered":"https:\/\/celestialsdc.com\/courses\/product\/critical-elements-of-customer-service-2\/"},"modified":"2019-01-21T13:54:53","modified_gmt":"2019-01-21T13:54:53","slug":"critical-elements-of-customer-service-2","status":"publish","type":"product","link":"https:\/\/celestialsdc.com\/courses\/product\/critical-elements-of-customer-service-2\/","title":{"rendered":"Critical Elements of Customer Service"},"content":{"rendered":"<p>This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.<\/p>\n<p><strong>Course Outline<\/strong><\/p>\n<ul>\n<li>Customer service defined<\/li>\n<li>Meeting expectations<\/li>\n<li>Setting goals<\/li>\n<li>Communication skills and telephone techniques<\/li>\n<li>Dealing with difficult customers and people<\/li>\n<li>The first critical element: A customer service focus<\/li>\n<li>The second critical element: Defined in your organization<\/li>\n<li>The third critical element: Given life by employees<\/li>\n<li>The fourth critical element: Be a problem solver<\/li>\n<li>The fifth critical element: Measure it<\/li>\n<\/ul>\n<p><strong>Duration<\/strong><\/p>\n<p>One (1) Day<\/p>\n<p><strong>Investment<\/strong><\/p>\n<p>EC$ 400.00\/person<\/p>\n<p><strong>Date<\/strong><\/p>\n<p>Tues. 12<sup>th<\/sup> March<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers &hellip;<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":0,"_vibebp_attr":"","_vibebp_dimensions":"","_vibebp_responsive_height":"","_vibebp_accordion_ie_support":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"product_cat":[],"product_tag":[],"_links":{"self":[{"href":"https:\/\/celestialsdc.com\/courses\/wp-json\/wp\/v2\/product\/1116"}],"collection":[{"href":"https:\/\/celestialsdc.com\/courses\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/celestialsdc.com\/courses\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/celestialsdc.com\/courses\/wp-json\/wp\/v2\/comments?post=1116"}],"wp:attachment":[{"href":"https:\/\/celestialsdc.com\/courses\/wp-json\/wp\/v2\/media?parent=1116"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/celestialsdc.com\/courses\/wp-json\/wp\/v2\/product_cat?post=1116"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/celestialsdc.com\/courses\/wp-json\/wp\/v2\/product_tag?post=1116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}