Description
This one-day course will give participants the tools that will help them resolve conflict successfully and produce a win-win outcome.
Course Outline
- Defining conflict and types of conflict
- Spontaneous and reflective action
- The Johari window
- Stages of conflict
- The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
- The conflict/opportunity test
- Conflict and its resolution
- Helping others through conflict
Investment
EC$ 400.00/person
Date
Wed. 3rd April
