Balanced Scorecard- A Performance Management Tool

Description

This one-day course is based on the principle that using the balanced scorecard, an organization monitors both its current performance (finance, customer satisfaction, and business process results) and its efforts to improve processes, motivate and educate employees, and enhance information systems—its ability to learn and improve

Course Outline

• What is Performance Management?
• Performance Management System Goals
• The Balanced Scorecard Methodology
• The Four Perspectives of the Balanced Scorecard
• Implementing a Balanced Scorecard
• Developing Performance Objectives, Measures, and Goals
• Monitoring Performance

Duration

One (1) Day

Investment

EC$ 400.00/person

Date

Tues. 25^th June