Building a great customer experience requires all departments to come together to better understand the entire journey of being a customer.

This one-day course offers a highly interactive environment focused on the critical elements of customer service used to deliver a superior customer experience, that when applied, gives your organisation an advantage that outdoes the competition.


  • Customer service defined
  • Meeting expectations
  • Setting goals
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Customer Service Defined in your Organization
  • Given life by employees
  • Be a problem solver
  • How to Measure it
  • How to Reinforce it

Cost: EC$400.00/person


Wed. 22nd January 2020

Thurs. 02nd July 2020

Course Curriculum

No curriculum found !
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