Building a great customer experience requires all departments to come together to better understand the entire journey of being a customer.
This one-day course offers a highly interactive environment focused on the critical elements of customer service used to deliver a superior customer experience, that when applied, gives your organisation an advantage that outdoes the competition.
- Customer service defined
- Meeting expectations
- Setting goals
- Communication skills and telephone techniques
- Dealing with difficult customers and people
- Customer Service Defined in your Organization
- Given life by employees
- Be a problem solver
- How to Measure it
- How to Reinforce it
Wed. 22nd January 2020
Thurs. 02nd July 2020
100 STUDENTS ENROLLED