Building a great customer experience requires all departments to come together to better understand the entire journey of being a customer.

This one-day course offers a highly interactive environment focused on the critical elements of customer service used to deliver a superior customer experience, that when applied, gives your organisation an advantage that outdoes the competition.

Outline:

• Customer service defined
• Meeting expectations
• Setting goals
• Communication skills and telephone techniques
• Dealing with difficult customers and people
• Customer Service Defined in your Organization
• Given life by employees
• Be a problem solver
• How to Measure it
• How to Reinforce it

Cost: EC$400.00/person

Date(s):

Wed. 22nd January 2020

Thurs. 02nd July 2020