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Duration: 96 hrs

Recommended Prerequisites

No prerequisites are required for this course.


Course Overview

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.


Learning Objectives

  • Describe what workplace violence is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Understand Albert Bandura’s behavior wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Apply better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes
  • Respond if a violent incident occurs in the workplace, on both an individual and organizational level


Course Outline


Course Overview

  1. What is Workplace Violence?
  2. Understanding the Behavior Wheel
  3. The Anger Management Process
  4. Communicating Better
  • Building Your Message
  • Asking Questions
  • Three Keys
  1. Basic Problem Solving Tools
  • The Three-Phase Model
  • Phase One
  • Phase Two
  • Phase Three
  • The Problem Solving Toolkit
  • Task Information
  • Skill Application
  1. Other Ways of Managing Anger
  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques
  1. A Systems Approach
  2. Developing a Policy and Program
  3. Risk Assessment
  • The Five Stages
  • Risk Assessment for the Acme Widgets Company
  1. Hiring Practices
  2. Workplace Design
  3. Workplace Practices and Procedures
  • Workplace Policies
  • Workplace Procedures
  1. Security Systems and Personnel
  • Systems Criteria
  • A System for the Acme Widgets Company
  1. Training Programs
  2. Developing Emergency Response Plans
  • Guide to Developing a Plan
  • Emergency Response Plans for the Acme Widgets Company
  1. Program Review
  2. Developing a Threat Response Process
  3. The Immediate Response
  • What To Do When Violence Happens
  • Case Study
  1. Consulting with the Experts
  2. Gathering Additional Information
  3. Re-Evaluating Information
  4. Communicating Incidents and Threats
  • Deciding What to Say
  • Developing a Communication Plan
  1. Interviewing Employees
  • Stages Seven and Eight
  • Making Connections
  1. Risk Level Analysis
  • The Five Categories
  • Case Studies
  1. Reviewing the Options
  2. Analyzing the Impact
  3. Incident Response Checklist
  4. Process Application
  5. Personal Action Plan
  6. Recommended Reading List

32. Post-Course Assessment

Course Curriculum

No curriculum found !